Refund Policy

Last updated 5 November 2026.

Talk to us first

If ReplyGuy isn't working for you, especially if something looks broken, email replyguy@gmail.com or use the live chat. We'll look into it and make it right with credits on your account.

If you still want a refund

We pay back the plan credits you have left for the current month, in dollars, minus a $10 service charge for processing the refund.

• Each credit is worth what you paid for the month divided by your plan's credits for the month. On a yearly plan, what you paid for the month is your yearly price divided by 12.
• If what you have left is worth $10 or less, there is nothing to pay back.
• The credits we pay back come off your balance.

For example: Pro at $49 a month includes 100 credits, so each is worth $0.49. With 40 left, that is $19.60, and $9.60 after the $10 service charge.

Replies that don't stay up

Separately from any refund, a reply's credit comes back on its own if the reply never posts, or if we find it was removed.

Renewing and cancelling

Plans renew automatically until you cancel. You can cancel, pause, upgrade or downgrade at any time from your account.

Other terms

All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and the customer is responsible for payments of all such taxes, levies, or duties.

We reserve the right to modify or terminate the ReplyGuy service(s) for any reason, without notice at any time.

Fraud: Without limiting any other remedies, ReplyGuy may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or investigation, or otherwise, forcefully removed our branding) have engaged in fraudulent activity in connection with the services offered by us.